EMPLOYMENT HISTORY

 

 

Oaks Hotels & Resorts Pty Ltd                                                December 2005 - Present

 

With a portfolio of 38 properties under management and 600+ staff members, Oaks Hotels & Resorts offers hotel & resort style apartment accommodation across Australia, New Zealand & Dubai.  Strata-titled management systems focus on ensuring both exceptional customer service

and the maximisation of investor returns.

 

Payroll Officer                                                                            April 2011 – Current

 

The Payroll Officer role provides payroll support to a portfolio of business units including Hotels, Resorts, Food & Beverage outlets and offices.  Stepping into the Payroll team to assist at a time of significant structure change, I process the weekly, two weekly and fortnightly Oaks Australian and New Zealand payrolls within set timelines using MicrOpay Meridian software.  

 

Human Resource Advisor                                                      May 2009 – April 2011     

 

The Human Resource Advisor provides complete HR generalist support to a portfolio of business units including Hotels, Resorts, Food & Beverage outlets and Offices to ensure the efficient functioning of the properties and achieve overall strategic Human Resource goals.

Key Responsibilities:

• Manage end to end recruitment and selection process across a portfolio of properties and roles

• Provide Industrial Relations Advice across the organisation servicing 600+ employees throughout Australia and New Zealand

• Provide advice and interpretation on three Collective Agreements, corporate policy and procedure

• Manage WH&S responsibilities and return to work plans across a portfolio of properties

• Provide coaching, counselling and performance management advice to Managers across the group

• Update, maintain and provide training on the employee services portal – ConnX

• Assist Managers with Learning and Development of their teams ensuring development plans are maintained and followed

• Present Human Resource Induction Training to new appointees

• Conduct exit interviews for terminating employees across a portfolio of properties

• Monitor staffing budgets at property level to ensure base rosters are maintained

 

Human Resource Coordinator      July 2008 – May 2009     

 

Human Resource Administrator                                             September 2007– July 2008

 

Operations Administrator                                                                       June 2007 – September 2007

 

Channel Coordinator (Sales & Marketing)                                           December 2005 – June 2007

 

Executive Secretary (Finance Department)                                          October 2005 –December 2005

 

 

Peabody Housing Trust                                                  November 2003 – July 2005

 

(London, UK)                                                                                 August 2002 – November 2002

 

The Peabody Group owns and manages more than 19,000 homes across the capital. Operating in London and manage a range of tenures, including social housing, leasehold, shared ownership, supported housing, key-worker accommodation and commercial units. 

Secretary / Customer Service Officer                  (London UK)                                   

The Secretary / Customer Service Officer provides advanced secretarial and clerical support to Regional Manager and other departments to assist in the maintenance and management processes of 18,000 dwellings

 

REED Employment                                                                           March 2002 – March 2004

(London, UK)

 

TEMPORARY ASSIGNMENTS                                   

• Diner’s Club International                                                         Receptionist

• L’Oreal                                                                                            Receptionist

• Natwest Bank                                                                                Cashier

• Westminster PCT-NHS                                                                Administration – District Nurses

• Vodafone                                                                                        Customer Service Officer

• Em:Seven                                                                                       Receptionist / Administration

• British Tourist Authority                                                            Switchboard Operator

 

 

Hyatt Regency Coolum                                                                        May 1998 – February 2002

(Coolum Beach, QLD)

 

Hyatt Regency Coolum, Golf Resort and Spa is a 5 star luxury resort situated along the Sunshine Coast in Queensland, Australia.  Hyatt Regency Coolum features 324 hotel rooms, suites and villas organized in low-rise clusters amid a natural Australian environment of gardens, lakes and woodlands.

 

Secretary

The Secretary provides high level administrative support to all resort guests and provides administration support to Sales & Marketing, conferencing and Banquets (completed industry placement work experience -1998).

 

Banquets Supervisor                                   

The Banquets Supervisor provides end to end support to all staff during both conference preparation and service and consults with other departments for all conference requirements.